Refund policy

Thank you for choosing our curated collection. We stand behind the craftsmanship of our apparel, footwear, and home goods. Because we prioritize a seamless customer experience, please review our comprehensive return and refund guidelines below.
📦 1. 30-Day Return Window
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
  • To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags attached, and in its original packaging.
  • You will also need the receipt or proof of purchase.
🚫 2. Non-Returnable Items
Certain types of items cannot be returned to maintain hygiene and safety standards:
  • Perishable goods or custom products (such as special orders or personalized items).
  • Personal care goods (such as opened home fragrances, cosmetics, or wellness products).
  • Sale items or digital gift cards.
🛠️ 3. Damages, Defects, and Incorrect Items
Please inspect your order upon reception. Contact us immediately at our Service Client if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
  • In cases of clear manufacturing defects or shipping damage, we will arrange a complimentary replacement at no extra cost to you.
🔄 4. The Return Process
To start a return, please contact our support team during our regular operating hours (Tuesday – Sunday, 9:00 AM – 5:00 PM EST).
  • Please note: Customers are responsible for paying their own return shipping costs to our designated processing center. Shipping costs are non-refundable.
  • Items sent back to us without first requesting a return will not be accepted.
✈️ 5. Order Cancellations & Delayed Transit
Because our logistics engine immediately routes your order to global fulfillment centers to ensure delivery within our 5–11 business day window, orders cannot be canceled or modified once they have been processed (usually within 1–3 business days).
  • If a package experiences unforeseen international customs or carrier delays, we cannot issue a refund while the package is still actively in transit.
  • If a package is officially declared lost by the carrier network, a full replacement or refund will be issued immediately.
💰 6. Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

Contact Us
If you have any questions on how to return your item to us, contact us at support@districtkin.com (or supportdistrictkin@gmail.com)